Frequently Asked Questions
Got questions? We’ve got answers! Our FAQs cover everything you need to know about our services, products, gift cards, career opportunities, and more. Whether you’re curious about booking an appointment, finding the right product, purchasing a gift card, or exploring a career with us, you’ll find quick and clear answers here. Dive into our FAQs and get all the details you need!
Appointments & Availability
Do you accept walk-ins?
Of course! We welcome walk-in guests. However, to ensure you receive the service you desire at your preferred time, we highly recommend scheduling an appointment in advance. You can easily Book Online or by contacting your preferred location directly.
How can I speak with a Gould’s concierge for customer support?
We’re just a call or click away! Dial (901) 249-3016 or tap the live chat icon on our website during our normal business hours for booking support or to answer questions about services, products and more.
How do I book, confirm, change, or cancel an appointment?
Log in to our booking platform or contact a booking specialist during business hours. If you are unable to contact us during business hours, you can send a message through our website
What are your business hours?
Gould’s Salon Spa locations are typically opened 7 days a week excluding certain holidays, but hours vary by location. Our Central Booking Denter is also open 7 days a week. Visit our Directory of Locations for specific hours of operation and contact information.
Services
What hair color lines do you use?
At Gould’s, we use only the finest hair color products to ensure vibrant, long-lasting results while protecting the health and integrity of your hair. We work with brands known for their innovative formulas that deliver rich, multi-dimensional color and incredible shine, such as:
Goldwell: Known for its innovative, high-performance formulas, Goldwell Hair Color delivers rich, vibrant hues that are customizable to your desired look. Whether you’re after subtle highlights or a bold transformation, Goldwell ensures flawless coverage and a radiant, healthy shine that lasts.
Redken: A favorite among professionals, Redken Haircolor offers a wide spectrum of shades, from natural tones to bold, expressive colors. With advanced color technology and nourishing ingredients, Redken not only enhances your hair’s vibrancy but also strengthens and protects, leaving it looking shiny, healthy, and refreshed.
Whether you’re looking for subtle highlights, a bold color refresh, or a full transformation, these products offer customizable options for every hair type and style preference.
Gift Cards
Can I Purchase Gift Cards Locally?
Absolutely! You can purchase gift cards at any Gould’s location. Gift cards can be picked up in person, or you can opt for delivery by mail or same-day courier for added convenience.
If you’re in a hurry, consider our Instant E-Gift Certificates, which are delivered directly to the recipient’s email. For more details, feel free to explore our Gift Card & E-Gift Options.
How can I check the balance of a gift card?
Balances can be checked by submitting a Gift Card Inquiry, or by logging into the E-Gift Portal and selecting “Check Gift Card Balance”.
To check your gift card balance:
- Log in to our E-Gift Portal.
- Select “Check Gift Card Balance.”
- Enter your gift card number and the recipient’s email address.
Note: If you don’t have the email address, simply enter the gift card number, and a specialist will provide you with the balance.
Check My Balance
Gift Card Options
Gift Card Policies
Browse Gift Cards
Order eGifts
What are the delivery options for Gould’s Salon Spa gift cards?
Gould’s Gift Cards can be picked up in-store or delivered by mail or same-day courier to the recipient’s home or office. Redeemable immediately for services or retail products at any of our Salon Spa locations, they make the perfect gift. We also offer Instant E-Gift Certificates , which are delivered instantly via email for ultimate convenience.
What is the difference between Gift Cards and E-Gifts?
Gift Cards
Gift cards can be picked up or delivered by mail or same-day courier to the recipient’s home or office, for a more personal touch. Gift cards can be redeemed immediately for services or retail products at any of our Salon Spa locations.
- Same day delivery or express mail options
- Free pickup option
- Includes gift card & personal message
- Spa Menu (included upon request)
- Option to include gratuity
- Can be used for services or products
- Redeemable immediately
Instant E-Gifts
E-Gift Certificates are delivered instantly to the recipient’s email inbox; a fast and easy solution for that last minute gift-giving. PLEASE NOTE: To allow time for processing, E-Gift certificates may not be redeemed for 48 hours.
- Instant delivery by email
- A variety of templates to choose from
- Can be used for services or products
Where can I order gift cards?
To purchase a gift card, browse our selection of Specialty Gift Cards, Dollar Value Gift Cards, and E-Gifts. For more details about service offerings or to book an appointment, download the Gould’s Salon Spa mobile app.
Company
Is every Gould’s location the same?
Each Gould’s Salon Spa location is designed to offer a consistent level of luxury and service, ensuring that clients can expect a high-quality experience no matter which location they visit.
However, each location also has its own unique character and atmosphere, which reflects the history and evolution of our brand. This individuality is part of what makes Gould’s special, as the unique ambiance of each Gould’s Salon Spa is shaped by its clients, the local community, and the dedicated professionals who call it home
Is Gould’s a chain or franchise?
No, we’re proudly unique! Gould’s is a part of the Memphis landscape, family-owned and operated since 1932. Each of our locations has its own special charm, shaped by our wonderful clients and dedicated salon professionals. Our deep connection to the community and love for what we do make us stand out, offering a personal touch you won’t find in a chain.
What is Gould’s Academy?
Gould’s Academy is the gateway to excellence in the salon and spa industry, providing aspiring professionals with the skills, confidence, and expertise to thrive in their careers. At Gould’s, we believe in fostering a deep connection between creativity and technical mastery, ensuring that every graduate leaves with more than just skills—they leave with the passion and precision required to elevate the art of beauty. Rooted in tradition, with a forward-thinking approach, Gould’s Academy combines time-honored practices with modern techniques, empowering students to elevate their craft and build meaningful, lasting client relationships through exceptional service. Learn more at gouldsacademy.com.
What is Luxe by Gould’s?
Luxe Salon Suites is an extension of the Gould’s Salon Spa brand, offering a luxurious, private salon suite experience. Luxe provides independent beauty professionals with the opportunity to run their own business in an upscale, personalized environment while still benefiting from the prestige and support of the Gould’s legacy. This concept allows for an exclusive, client-centric experience, where both professionals and clients can enjoy a premium setting designed for comfort, privacy, and high-quality service. The focus at Luxe by Gould’s is on delivering personalized, elevated beauty services in a sophisticated and modern space. For more information, visit luxebygoulds.com
Opportunities
How can I apply for a job at Gould’s Salon Spa?
You can find a current list of opportunities on our website, where you can apply directly or sign up to be notified when positions become available through our staffing management portal